laju8 Privacy Policy

1. Introduction

laju8 is committed to protecting the personal data of all Players and visitors who interact with our platform at laju8.win. This Policy applies to all personal information collected by laju8 through the website, mobile site, customer support channels, and any other laju8-operated digital touchpoints.

By registering an Account with laju8 or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

laju8 acts as the data controller in respect of all personal data collected through the Platform. We are committed to handling your data with care, in accordance with applicable data protection principles, and in a manner that respects your privacy as a Malaysian player.

2. Categories of Data We Collect

laju8 collects the following categories of personal data, to the extent reasonably necessary for the operation of the Platform:

laju8 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless specifically required for regulatory compliance or responsible gaming purposes, in which case explicit consent will be obtained.

3. How We Collect Your Data

laju8 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or responding to promotions.
• Automated technologies: As you interact with the Platform, we may automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 8 (Cookies) for further details.
• Third-party sources: We may receive data about you from payment processors (e.g., transaction confirmation from Touch n Go eWallet, Boost, or FPX), identity verification services, fraud prevention agencies, and Game Providers where relevant to your use of those services on the Platform.

4. How We Use Your Personal Data

laju8 uses the personal data we collect for the following purposes:

• To create, maintain, and administer your laju8 Account.
• To process deposits, withdrawals, and wagers placed on the Platform.
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct.
• To personalise your laju8 experience, including game recommendations and promotional offers relevant to your activity.
• To administer laju8 promotions, loyalty programmes, and the VIP Programme.
• To provide customer support and resolve disputes.
• To monitor responsible gaming indicators and apply player protection tools where appropriate.
• To comply with legal and regulatory obligations.
• To improve, maintain, and optimise the technical performance of the laju8 platform.
• To send transactional communications (e.g., deposit confirmations, withdrawal status, security alerts) to your registered Malaysian mobile number or email address.
• To send promotional communications where you have opted in to receive them — you may opt out at any time.

5. Legal Basis for Processing

laju8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including operating your Account, processing financial transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification, and record-keeping requirements.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Disclosure

6.1 laju8 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment service providers (including Touch n Go eWallet, Boost, FPX partner banks, Visa, and Mastercard networks) to the extent necessary to process your financial transactions.
• Game Providers: Limited technical identifiers may be shared with Game Providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) to facilitate game session management, fair play auditing, and jackpot verification. Game Providers do not receive your full personal identity data.
• Identity verification services: Identity and document data may be shared with certified KYC service providers for the purpose of age and identity verification.
• Fraud prevention and security: Technical Data may be shared with fraud prevention agencies, cybersecurity providers, and law enforcement authorities where laju8 has reasonable grounds to suspect unlawful activity.
• Legal and regulatory authorities: laju8 will disclose personal data to regulatory, tax, or law enforcement authorities where required to do so by applicable law, court order, or as part of our obligations under our operating licence.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of laju8's assets, personal data may be transferred as part of that transaction, subject to equivalent data protection obligations.

6.2 All third parties with whom laju8 shares personal data are contractually required to process that data only for the purposes specified, in accordance with applicable data protection standards, and with appropriate technical and organisational security measures in place.

7. Data Retention

7.1 laju8 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, and in any event for the minimum periods required by applicable laws and regulations. Specifically:

• Account data (identity, contact, financial) is retained for a minimum of 5 years from Account closure, in accordance with standard AML and regulatory record-keeping requirements.
• Transaction records (deposits, withdrawals, wagers) are retained for a minimum of 5 years from the date of each transaction.
• Customer support communications are retained for 3 years from the date of resolution.
• Marketing opt-in records are retained for the duration of consent plus a reasonable period thereafter for compliance purposes.

7.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Cookies & Tracking Technologies

8.1 laju8 uses cookies and similar technologies on laju8.win to support platform functionality, improve user experience, and analyse site performance. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, preferred game lobby view) to provide a more personalised experience.
• Analytics cookies: Collect anonymised information about how visitors use laju8.win — pages visited, time on site, navigation paths — to help us improve the Platform. Data collected is aggregated and not used to identify individual users.
• Security cookies: Assist with fraud detection and account security, including device fingerprinting for suspicious login detection.

8.2 laju8 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair Platform functionality.

9. Data Security

laju8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and laju8 servers.
• Encryption of personal data and financial information stored in laju8 databases.
• Multi-factor authentication requirements for access to laju8 internal systems containing personal data.
• Regular security assessments and penetration testing of the laju8 infrastructure.
• Strict access controls — personal data is accessible only to laju8 staff and contractors who require it to perform their duties.
• Documented incident response procedures for data breaches, including timely notification to affected Players where required by applicable law.

No data transmission over the internet is 100% secure. While laju8 takes all reasonable precautions, we cannot guarantee absolute security. Players are encouraged to protect their Account credentials and to enable two-factor authentication.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by laju8:

• Right of Access: You may request a copy of the personal data laju8 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to laju8's legal retention obligations.
• Right to Restriction: You may request that laju8 restrict processing of your data in certain circumstances (e.g., while a dispute is under investigation).
• Right to Data Portability: Where processing is based on consent or contract, you may request your personal data in a structured, commonly used machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact laju8 Customer Support via Live Chat or at the email address in Section 14. laju8 will respond to verified requests within 30 days. We may require identity verification before processing a data rights request.

11. Children & Minors

laju8 is strictly an adults-only platform. Access to laju8 is restricted to persons aged 21 years and above. laju8 does not knowingly collect personal data from persons under 21. If laju8 becomes aware that personal data from an underage individual has been collected, the Account will be immediately suspended, all data relating to the underage individual will be securely deleted, and any deposits will be returned. If you believe a minor has registered with laju8, please contact our Customer Support immediately.

12. International Data Transfers

laju8 operates servers and engages service providers in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, laju8 ensures that appropriate safeguards are in place — including contractual clauses based on internationally recognised data transfer standards — to protect your personal data to a standard equivalent to its protection in Malaysia. By using the Platform, you consent to such transfers as described in this Policy.

13. Updates to This Privacy Policy

laju8 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Material changes will be communicated to registered Players via the email address associated with their Account and/or via a notice on laju8.win, no less than 7 days prior to the amended Policy taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

14. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact laju8 through the following channels:

• Live Chat: Available 24/7 via laju8.win
• Email: [email protected]

laju8 takes all privacy enquiries seriously and will acknowledge receipt of your communication within 2 business days. Complex requests (e.g., data access or erasure) will be fulfilled within 30 days of identity verification.

This Privacy Policy was last reviewed and approved on 1 June 2026. It supersedes all prior versions of the laju8 Privacy Policy.